You have doubts? here we try to orient yourself a little:

Do I have to register to make a purchase?

No, it is not necessary to register the purchase can not register on our website.

How I can make a purchase?

Once you have found the desired product, you have to add it to the shopping cart from the button "Buy Product" in the next window that appears you can click on "Continue shopping" to add a product more or if you want to checkout You have to click on "Checkout", thus the purchase window in which you can fill in your details, select shipping method and payment method will be displayed.

Once confirmed these steps will proceed to pay, secure environment provided by network and once the payment will proceed to finalize the order in the last window.

How secure are transactions for the purchase?

If at any time the purchasing process is done through a secure privacy and all payments are made through a secure payment gateway that incorporates current encryption protocols.

The product picture is it real or is a generic photo?

All our products are individually photographed so all the pictures of our site are real and correspond to the product being purchased.

How I can know if a piece is compatible with my bike?

As far as possible we try solucionarte that doubt. We have a database in which we can bring you the information needed to verify and confirm the compatibility of the piece that you consult us, many times we may ask information of the bike as it may be a year or frame it for this verification.

What I can do if I want more information about a room?

You can contact us by phone (800 67 80 30 - Free Spain), WhatsApp (607 162 832), email (motodesguace@vferrer.com) using our web contact form or Facebook and will provide you with the information you need and more product photos, references, measurements or weight.

I find the piece I want, what I can do?

You can contact us and we will reach you the piece you are looking for our network of over 500 partners in our workshops and warehouses.

The piece you have sent me does not help me or not what I asked, what do I do?

If the piece you have received is not the part you bought on the website or not you serve, calm / a, you have 14 calendar days to contact us and so we will offer replacement or refund of the part at no charge for you.

Are there any parts of your warranty scrapping?

All our parts have been tested and verified by our mechanics, we offer 1 year warranty on all our products.

Do you do international shipping?

Yes, we ship internationally. Shipping costs can be consulted with us or you can see directly in your shopping cart depending on where you have to send to.