Customer reviews

Thank you for your opinion, it indicates that it takes "too long to arrive", we have reviewed the follow-up of your order and it will be carried out on Thursday 06/05 at 17:14, as it is a battery, it must be refilled and pre-charged, with which ships on Monday the 10th since on Saturdays there are no shipments or collections, and you receive it on Tuesday the 11th. Saturdays, we take your opinion into consideration for our improvement process. Thanks again

Thank you for your opinion, we have reviewed your case and we do not understand the meaning of this claim, you acquire a 20 euro battery on 09/16, that same day we proceed to send it, you receive it the next day, then we receive the day 09/24 an email from our specific returns form about your request that you want to return the battery because it is no longer necessary, immediately afterwards (that same day) we will answer you about the way to proceed to make the return, at which time until As of today we do not have any more proof of communication from you either by email or by phone, so this is the reason why we do not understand that you value this service in such a harmful way, although as any opinion we take it into consideration and the we accept. Thank you.

Thank you very much for your opinion, as we have told you over the phone, we take your comments into account as we value both positive and negative opinions, thanks again.

Thank you for your opinion, regarding the clutch whose price is only 20 euros for a 250cc motorcycle logically denotes a state of wear by which focuses on the use of this part as a spare part of it (toothed plate, mass of clutch ...) and not as a set, or otherwise its price would be logically much higher. However, we take note of your suggestion to improve our internal cataloging processes.

Thank you for your opinion, in our workshop our mechanics verify the operation of the part above all by starting up the motorcycle from which they come, once it is evaluated that the part fulfills its function, we proceed to a first exterior cleaning, in the case of products such as the one that comments to us, since they are elements with flow passages, it is convenient that a cleaning of membranes, chewing gum, etc. be carried out in situ and before proceeding to their assembly ... However, we take note of your appreciation to improve the as far as possible our internal processes. Regards.

Thank you for your opinion, we have consulted both our product return request record and we have no record of a return request to the owner of your email account, did you contact us in any way? We did not find any communication about it. We offer returns of the products without any problem if they have any type of damage or do not work correctly, if so, please contact us through the contact form on our website or send us an email to motodesguace@vferrer.com

Thank you for your opinion, we have consulted both our product return request record and we have no record of a return request to the owner of your email account, did he contact us in any way? we did not find any communication about it. We offer returns of the products without any problem if they present any type of damage or do not work correctly, if this is the case, please contact us through the contact form on our website or send us an email to motodesguace@vferrer.com

Thank you for your opinion, as we already mentioned in your day, you sent us an email asking if we were sending in the alarm situation and it referred to the YUASA YB9-B 12V 9Ah battery, it also indicated in your email " Piaggio X8 125 ", for our part we answered the question he asked us, that is, if we made shipments indicating that yes, since that is what he was asking us, at no time did he ask us about the compatibility of the battery with the year of model of your motorcycle. On the other hand, regarding the return of the same, the last information we have about your case is that you answered us as correct and received the process to carry it out, we do not understand why we are attributed a lack of responsibility regarding the processing of return. Despite all this, we take note of your opinion. Regards.

Thank you for your opinion, as we already told you in your day, you sent us an email asking if we made shipments in the alarm situation and in it you referred to the YUASA YB9-B 12V 9Ah battery, also indicated in your mail; Piaggio X8 125 for our part, we answered the question that he asked us, that is, if we made shipments indicating that yes, since that is what he asked us, at no time did he ask us about the compatibility of the battery with the model year of his motorcycle. On the other hand, regarding the return of the same, the last information we have about your case is that you answered us as correct and received the process to carry it out, we do not understand why we are attributed a lack of responsibility regarding the processing of return. However, we take note of your opinion. Regards.

Thank you very much for the opinion, on many occasions when we do not know for sure if the part that is extracted from a certain motorcycle model is or is not compatible for a different motorcycle model, and in the specifications it is not indicated, we prefer not to risk in give a bad advice to the customer that causes unnecessary shipping costs, however we take good note of it to improve our service as much as possible.